1. Introduction

Alan is an AI agent product operated by Supatest AI Inc, a Delaware C corporation at 8 The Green, Ste A, Dover, DE 19901 ("Supatest"). By accessing the Alan platform at https://tryalan.ai, you agree to these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with applicable local laws. If you disagree with any of these terms, you are prohibited from using or accessing this platform. The materials contained in this platform are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily access one copy of the materials or software on Alan's platform for personal or commercial use within your authorized account. This is the grant of a license, not a transfer of title. Under this license, you may not modify or copy restricted materials, attempt to decompile or reverse engineer software except where permitted by law, remove proprietary notices, or mirror the materials on another server without permission.

3. Disclaimer

The materials on Alan's platform are provided on an as-is basis. Alan makes no warranties, expressed or implied, and disclaims warranties including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Alan does not warrant the accuracy, likely results, or reliability of the use of materials on the platform or on any linked sites.

4. Limitations

In no event shall Alan or its suppliers be liable for damages, including damages for loss of data or profit or due to business interruption, arising out of the use or inability to use materials on Alan's platform, even if Alan or an authorized representative has been notified of the possibility of such damage.

5. Accuracy of Materials

The materials appearing on Alan's platform could include technical, typographical, or product errors. Alan does not warrant that any materials on its platform are accurate, complete, or current. Alan may make changes to the materials at any time without notice.

6. Links

Alan has not reviewed all external sites linked to its platform and is not responsible for the contents of any linked site. The inclusion of any link does not imply endorsement by Alan. Use of any linked website is at the user's own risk.

7. Cancellation and Refunds

You can cancel your subscription at any time, and you keep access to the service until the end of the period you have already paid for. Refunds are available as set out in our Refund Policy at https://tryalan.ai/refund-policy/, including the 14-day refund window for a first purchase. Please cancel before the next billing cycle to avoid further charges.

8. Fair Usage Policy

You may use Alan for personal and commercial purposes in a fair and reasonable manner. Usage that significantly exceeds average customer usage and affects Alan's ability to provide service to other customers may be considered unfair or unreasonable. We may notify you before enforcing limits and reserve the right to prevent abuse, including modifying usage limits or charging for excessive use.

9. Modifications

Alan may revise these terms of service for its platform at any time without notice. By using this platform, you agree to be bound by the then-current version of these terms of service.

10. Governing Law

These terms are governed by and construed in accordance with applicable laws, and you submit to the jurisdiction applicable to the services provided.

11. Data Usage and AI Model Training

Alan acknowledges the importance of customer privacy and data protection. We do not use, access, or retain customer data, including tasks, repository context, user inputs, system outputs, test results, or uploaded materials, for the purpose of training or fine-tuning AI or machine learning models without explicit and informed customer consent. Data processed through Alan is used solely to provide, maintain, and improve the customer's own service experience. Customers retain ownership and control of their data.

12. Orders, Payment, and Reseller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. By placing an order you confirm that you have read and accepted these Terms of Service and our Refund Policy at https://tryalan.ai/refund-policy/, which sets out refunds, renewals, cancellations, and how consumed usage is treated. Buyer support is available on +918855801937 or at support@tryalan.ai.

Last updated: September 26, 2026